San Joaquin Regional Transportation District
Transforming the commuter route fare collection system.
The San Joaquin Regional Transportation District (RTD) is a public bus system that is headquartered in Stockton, CA. In addition to local routes, the RTD operates a commuter service that provides round trips and longer routes from Stockton to such destinations as the state's capital, Sacramento. The commuter division provides over 184,000 trips per year.
Historically, San Joaquin RTD customers used cash to pay for their tickets or could mail in a check for a monthly pass. This practice was time-consuming and inefficient at best. Further, mobile device usage was on the rise and the district needed to keep up with consumer behaviors. When the San Joaquin RTD knew that they needed to improve efficiencies by modernizing the commuter line’s fare collection system, they turned to Americaneagle.com and myCloudFare for help.
After a comprehensive needs analysis, Americaneagle.com used innovative technology in myCloudFare to develop MOBILE2GO, a state of the art app that gives travelers full control over their ticketing experience, including purchases, account management, trip planning, etc. The app functions seamlessly on both IOS and Android devices. A website portal with the same functionality was also developed for desktop users. Bus drivers can easily authenticate ticketing information from the app.
The myCloudFare app’s roll-out has been very successful. Ticket purchasing via the app grew by 27% during its first year. The team at Americaneagle.com continues to provide outstanding service and technical support to the RTD.
By partnering with myCloudFare, the San Joaquin RTD has a much more efficient fare collection system that will provide commuters great value for years to come.
- Mobile Ticketing Solution
- Account Management
- Trip Planner
- Route Maps / Schedules
- Easy to Use Visual Verification
- App & Desktop Accessibility